Carpe Iter Caretta holder with lock

Returns and reflection period

You may wish to return an order, such as because the product does not meet your expectations or for some other reason.
In accordance with legal provisions (Distance Selling Act), you have the right to place your order up to 14 days from receipt revoke without giving reasons.
After notification of the withdrawal, you have another 14 days To return the product.

Return shipping costs are at your own expense unless there is a warranty issue or we provide you with a return label.

If the product or its packaging is damaged more than necessary to evaluate it, we reserve the right to charge depreciation. Therefore, please handle the product carefully and pack it properly for return.
Damage during return shipping is at your own risk unless you use a return label provided by us.

Customer portal - Returns and cancellations

All returns and cancellations should be reported through the customer portal. This prevents errors and ensures quick and correct processing.
Email notifications may be missed or end up in the spam folder.

Registering a return or cancellation:

1. Log in to our website.

2. Look up your order.

3. Click on the bottom right 'Requesting a return'. If this button is not there, then the deadline has passed.

The system records the time of your request. You will receive a confirmation e-mail. If the order has not yet been shipped, it will be automatically blocked.

Exceptions; do you match a colleague from Blue Rider To return the product then you do not need to use the portal we register it.

Follow-up

After reviewing your application (usually within a few business days, no later than 14 days), you will receive follow-up instructions via email.
If you are returning the product yourself (no warranty), always mention the track & trace code in your message so we can both respond quickly to exceptions.

Why track & trace is important:

• Without track & trace, we cannot tell if your return has been presented outside business hours or is at a pickup point or possibly with neighbors.

• If you have received a return label from us, you do not need to provide the track & trace code.

We will only process your return and refund once we have actually received the product.

If you return the product without registering it through the portal, we may not be able to process the return at all because we do not know which order the product belongs to or we cannot track it correctly in the process.

Exceptions; do you match a colleague from Blue Rider To return the product then you do not need to use the portal we register it.

Return Procedure

1. Legal rights (Distance Selling Act).

• Right of Withdrawal: you may dissolve the contract without giving reasons within 14 days of receiving your order.

• After reporting the return (revocation), you have another 14 days to return the product.

• During the cooling-off period, you may evaluate the product as you would in a physical store. If further use causes depreciation, we will charge for it.

• Refunds will be made within 14 days of cancellation, but we may wait until we receive the product or until you prove that you have shipped it.

• Return costs are at your own expense, except for warranty or a return label provided by us.

2. Our return policy (practical implementation via customer portal).

• Log in to our website.

• Look up your order.

• Click on 'Requesting a return'. If this button is not there, then the deadline has passed.

• You will receive our approval email by email. Applications outside the legal deadline will be rejected.

Product Return:

• Return within 14 days of our approval email.

• Prerequisites:

  • Unused.

  • Original packaging.

  • Original labels, stickers and cards attached.

  • Complete and undamaged.

Policy on electronics:

• Original packaging and all accessories required (charger, cables, manual, etc.).

• Delete personal data and restore to factory settings.

• No scratches, dents or other signs of use.

• For electronic components, installation or use will void the right to a refund unless otherwise agreed in advance in writing.

Key points of interest:

• No return within 14 days of approval email → application is automatically closed.

• Track & trace shared and sent on time → application remains open even if delivery is later.

Cancel order

Has your order not yet been packed, shipped or provided with a shipping label? If so, you can cancel it through the customer portal.
Email requests may be seen too late. The customer portal blocks your order immediately, making cancellation faster and error-free.

Warranty and defective products

• Submit warranty request through customer portal, including clear photos of damage, defective or wrongly delivered part.

• Upon approval, we will reimburse the return cost.

• No warranty → return costs at your own expense (average €6.95 per package, depending on carrier).

Product exchange

Please indicate in the return request that you want to exchange. We will send the replacement product or contact you.
Return costs and any price differences are at your own expense.

Wrong delivery address

Please contact us as soon as possible. We try to make the address change, but cannot guarantee it.

Contact:
📧 info@bluerider.nl