Returns and reflection period
You may wish to return an order, for example because the product does not meet your expectations or for another reason.
In accordance with the legal provisions (Distance Selling Act) you have the right to return your order. up to 14 days after receipt without giving reasons.
After reporting the revocation, you have another 14 days to return the product.
Return shipping costs are at your own expense unless there is a warranty issue or we provide you with a return label.
If the product or its packaging is damaged more than necessary to evaluate it, we reserve the right to charge depreciation. Therefore, please handle the product carefully and pack it properly for return.
Damage during return is at your own risk unless you use a return label provided by us.
Customer Portal - Returns and cancellations
All returns and cancellations should be reported through the customer portal. This prevents errors and ensures quick and correct processing.
Notifications by e-mail may be missed or end up in the spam folder.
Registering a return or cancellation:
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Log in to our website.
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Look up your order.
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Click on the bottom right 'Request return'. If this button is not there, then the deadline has passed.
The system records the time of your request. You will receive a confirmation e-mail. If the order has not yet been sent, it will be automatically blocked.
Follow-up procedure
After reviewing your request (usually within a few business days, at the latest within 14 days), you will receive follow-up instructions by e-mail.
If you are returning the product yourself (no warranty), please always mention the track & trace code in your message.
Why track & trace is important:
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Without track & trace, we can't tell if your return has been presented outside of business hours or is at a pickup point.
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If you have received a return label from us, you do not need to provide the track & trace code.
We will only process your return and refund once we have actually received the product, as confirmed by the carrier via track & trace.
Return procedure
1. Legal rights (Distance Selling Act)
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Right of withdrawal: You may dissolve the contract without giving reasons within 14 days of receiving your order.
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After reporting the return (revocation), you have another 14 days to return the product.
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During the reflection period, you may evaluate the product as you would in a physical store. If further use causes depreciation, we will charge it.
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Refunds are made within 14 days of cancellation, but we may wait until we receive the product or until you prove that you have shipped it.
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Return costs are at your own expense, except for warranty or a return label provided by us.
2. Our return policy (practical implementation via customer portal)
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Log in to our website.
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Look up your order.
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Click on 'Request a return'. If this button is not there, then the deadline has passed.
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You will receive our approval e-mail. Applications outside the legal deadline will be rejected.
Return of product:
Policy on electronics:
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Original packaging and all accessories required (charger, cables, manual, etc.).
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Remove personal data and restore to factory settings.
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No scratches, dents or other signs of use.
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For electronic components, installation or use will void the right to a refund unless otherwise agreed in writing in advance.
Important points of interest:
Cancel order
Has your order not yet been packed, shipped or provided with a shipping label? Then you can cancel it through the customer portal.
Email requests may be seen too late. The customer portal blocks your order immediately, making cancellation faster and error-free.
Warranty and defective products
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Submit warranty requests through the customer portal, including clear photos of damage, defective or misdelivered part.
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If approved, we will reimburse the return cost.
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No warranty → return costs at your own expense (average €6.95 per package, depending on carrier).
Product exchange
Indicate in the return request that you want to exchange. We will send the replacement product or contact you.
Return costs and any price differences are at your own expense.
Wrong delivery address
Please contact us as soon as possible. We will try to make the address change, but cannot guarantee this.
Contact:
📧 info@bluerider.nl
